Workplace conflict can disrupt communication, damage trust and place pressure on managers, HR teams and employees. OW Resolve provides discreet, confidential and affordable workplace mediation in London for employers, senior leaders, HR professionals and employees who need a constructive way forward.
Our service supports workplace dispute resolution in London, employment mediation in London and practical workplace conflict resolution in London where relationships, communication or business continuity are under pressure.
Based in the City of London, OW Resolve offers specialist workplace conciliation, mediation and facilitation for organisations facing workplace change, strained working relationships, grievance risks, team disputes and communication breakdowns. Our workplace-accredited mediators and facilitators help people speak openly, listen with care and work towards practical agreements that support both the business and the individuals involved.
Call 020 7183 3460 or complete our online contact form to speak with our team about workplace mediation in London.
Workplace mediation is a confidential process led by a neutral, independent third party. It gives two or more people a structured setting to discuss concerns, rebuild communication and agree a more workable way forward.
OW Resolve MEDIATE can be arranged as a half day, full day or multi-day mediation, depending on the nature of the conflict and the number of people involved. The process can support a single difficult working relationship, a reporting line under strain, a senior leadership dispute, a team conflict or a wider workplace issue that needs careful handling.
For organisations seeking HR mediation support in London, workplace mediation can provide a confidential route for addressing conflict before positions become entrenched or formal processes escalate.
Mediation may help where:
The aim is to resolve workplace conflicts without resorting to formal procedures wherever possible. This can reduce cost, limit stress and protect key working relationships before positions become fixed.
OW Resolve combines City of London experience with a practical understanding of workplace conflict. Our panel includes expert facilitators and mediators who work with employers and employees in sensitive, high-pressure settings.
We know workplace disputes can affect far more than the people directly involved. Conflict can reduce productivity, increase sickness absence, affect retention and distract senior teams from business priorities. A well-managed mediation process gives people a private space to address what has happened and plan what happens next.
OW Resolve can work with HR teams, in-house counsel, business owners, senior managers and employees to decide the best mediation format for the situation.
Our approach is:
Elizabeth Ling, known as Lizzie, is the Principal Mediator at OW Resolve. She has extensive experience calmly managing emotional, stressful and high-pressure situations, and is known for maintaining a level-headed approach when conflict is intense.
Lizzie is a compassionate problem-solver who believes in being "tough on the problem, gentle on the person." She is recognised for her emotional intelligence, her ability to interpret what may be left unsaid, and her skill in helping people navigate difficult conversations during mediation.
Lizzie is a Registered Mediator with the Civil Mediation Council and was trained and accredited by the London School of Mediation, where she also trains and assesses new mediators as part of the faculty. She is certified in Civil, Commercial, Workplace and Transformational Mediation.
With a career spanning three decades, Lizzie has developed her expertise in mediation as a practical management tool and within judicial and quasi-judicial settings. She holds Judicial Office as a crime and family Magistrate, where she handles complex disputes and evidence, and is part of the East of England Warrant Panel. Her experience supports a calm, structured and empathetic approach to workplace conflict.
Meet the full teamWorkplace mediation is often most effective when conflict is affecting communication, trust or day-to-day working relationships. It can take place before a formal grievance, during an internal process or after a formal process has ended.
Common workplace mediation scenarios include:
When reporting lines become strained and day-to-day communication has broken down between managers and employees.
Breakdowns in senior leadership relationships where structured, confidential dialogue is needed at board or executive level.
Personality clashes, hybrid working disagreements or team dynamics affecting collaboration, output and morale.
Conflict after promotion, restructuring or role changes, and tension following sickness absence or disciplinary action.
Allegations of poor communication, exclusion or unfair treatment where early intervention may prevent formal escalation.
Where a workplace dynamic is affecting performance, collaboration or service delivery and needs careful, neutral support.
Mediation does not decide who is right or wrong. It supports open discussion, helps people understand the impact of the conflict and encourages agreement on future conduct, communication and expectations.
Not every workplace dispute needs the same level of input. OW Resolve MEDIATE offers flexible options to match the complexity of the issue.
Can suit focused disputes involving two people where the issues are clear and both participants are ready to engage.
May be suitable for more detailed conflicts, strained reporting lines or situations where there is significant history between the parties.
May be needed where several people are involved, where a team dynamic has broken down or where conflict has developed over a long period.
The right option will depend on the people involved, the level of tension, the business impact and the outcome the organisation hopes to achieve.
Employers in London often turn to mediation when a workplace issue is affecting performance, morale or management time. Formal processes may still have a place, yet mediation can offer a more constructive route where the aim is to repair working relationships.
Mediation can help employers:
OW Resolve works with organisations seeking a measured, discreet and commercially aware response to workplace conflict.
Employees may feel anxious about taking part in mediation, particularly where trust has broken down. The process is designed to give each person a fair chance to be heard in a confidential setting.
Mediation can help employees discuss concerns that may be difficult to raise in normal workplace conversations. It can support clearer expectations, safer communication and a more workable relationship going forward.
The mediator does not take sides. The aim is to help participants understand each other's perspective and agree practical steps that may reduce tension.
Some workplace disputes begin with poor communication, then move towards grievances, sickness absence, disciplinary action or Employment Tribunal claims. Employment mediation in London can help parties explore practical resolution before matters become more formal, where mediation is suitable and all participants are willing to engage.
A confidential mediation process may save legal costs, management time and stress. It can also give parties more control over the outcome than a formal process, where decisions may be imposed by an employer, investigator or Tribunal.
Mediation is not a substitute for legal advice where legal rights or claims need assessment. It can work alongside HR input, internal procedures and legal support where suitable. Where legal rights, settlement terms or Employment Tribunal claims are involved, participants may wish to take independent legal advice before making decisions.
Speak to our teamA well-run mediation process can offer wide benefits for both the organisation and the people involved.
May reduce the risk of costly litigation and formal proceedings by resolving issues at an earlier stage.
Creates less stress than prolonged formal procedures for all parties and the wider team.
Supports faster resolution compared to formal grievance or Employment Tribunal timelines.
Gives parties more control over the outcome rather than having decisions imposed externally.
Can improve long-term communication and collaboration between the people involved.
Helps protect working relationships, team output and business continuity during and after conflict.
Every workplace dispute is different. Mediation works best where participants are prepared to engage honestly and consider practical ways forward.
Call 020 7183 3460 or complete our online contact form with a short overview of the workplace issue, the number of people involved and any key dates or internal procedures already underway.
A mediator or facilitator will consider whether mediation is appropriate. Some matters may need a different route, such as legal advice, a formal investigation or safeguarding action.
If mediation is suitable, OW Resolve will discuss whether a half day, full day or multi-day mediation is likely to be appropriate, based on the complexity of the dispute and the number of participants.
Participants enter mediation voluntarily and are given clear information about confidentiality, the mediator's neutral role and the structure of the process. Private pre-mediation meetings may be arranged where helpful.
The mediator creates a structured, confidential setting where each person has time to speak, respond and explore practical ways forward.
Where agreement is reached, the outcome can be recorded in writing. This may cover communication, behaviours, responsibilities, reporting lines, meeting arrangements or wider team expectations.
London employers often operate in fast-moving, high-pressure environments. Conflict can escalate quickly where teams are under commercial, regulatory or client pressure. A City of London-based mediation service can offer prompt access to experienced workplace mediators who understand the demands placed on businesses, managers and employees.
OW Resolve supports organisations across London with discreet mediation and facilitation designed to open communication, rebuild collaboration and address workplace conflict before it causes greater harm.
Explore our full range of services, learn more about OW Resolve, read our FAQs or visit our insights for further guidance on workplace conflict and mediation.
For more questions, visit our full FAQ page or read our insights.
If conflict is affecting your workplace, early support can make a significant difference. OW Resolve provides confidential workplace mediation and facilitation in London for employers, HR teams, managers and employees.
If you are searching for workplace mediation solicitors in London, OW Resolve offers a neutral mediation and facilitation service for employers, HR teams, managers and employees seeking a constructive way to address workplace conflict.